Last Monday, my husband and I both took the day off to celebrate my birthday. We decided to visit the PineTree Barn in Wooster Ohio. The Pinetree Barn is a 3 story shopping experience, with offerings from furniture to home decor to clothing, handbags, and jewelry. Inside the Barn is a lovely cafe where we, of course, had a delicious lunch (seafood stuffed crepes! Yummy!).
After lunch we took a stroll around the beautiful lake where I promptly convinced myself that I had to have a baker's rack that I saw in the store. So I went back in, paid for it, and they put me on the schedule for delivery today.
They called when they were about 10 minutes from my home. When I answered the door, the delivery man handed me a container with 2 muffins (they are known for their muffins) and 2 coffee mugs with "Pinetree Barn" on them. What a nice surprise. One of the mugs had a customer survey card in it which I will be sure to fill out and return.
The guys set up my baker's rack very carefully and were on their way. I was anxious to start arranging things on it so I started by cleaning the glass shelves. Once clean, I noticed a couple of significant scratches in 2 of the shelves. I immediately called and was directed to Katie. She could not have been more pleasant. She apologized for the scratched shelves and I did the same for not looking as closely as I should have. She then called the guys to see if they were still in the area and to ask them to come back here to pick up one of the shelves so she could order replacement shelves.
All done with a smile.
How much did her attitude matter? A TON. I highly recommend the Pinetree Barn for the unique shopping experience, the lovely cafe, and the wonderful people that work there.
If you would like to buy or sell a home in the southern communities of Cleveland Ohio, please call me at 440-263-7496, or you may want to visit my website for more specific information on the communities I service: Brecksville Ohio Real Estate, Broadview Heights Ohio Real Estate, North Royalton Ohio Real Estate Independence Ohio Real Estate, Seven Hills Ohio Real Estate, Parma Ohio Real Estate, Parma Heights Ohio Real Estate and Middleburg Heights Ohio Real Estate. Information is obtained from Neohrex (Northeast Ohio Real Estate Exchange) and is deemed reliable but not guaranteed and should be independently verified. Properties subject to prior sale, rental, or other status changes. All properties that are advertised as being listed or sold by Barb Szabo are in conjuntion with ReMax Trinity.
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Sounds like you are one happy and most likely repeat customer... Add value service indeed...
Featured @ Club Chaos
@ Caron's, Yes I AM one very happy customer!
Why thank you Carolyn!
You are very welcome, sweetie. Looking forward to checking this place out with you when I wander over to Ohio. Gotta a buddy thinking about moving there from Florida so of course I have to be nosy (LOL). :-)
Barb, great post and rightly featured here by our good friend C. We need to always give kudos when deserved. And I'm thinking how can I provide better service like that to my customers and clients?
Hmmm Carolyn Could your friend be moving to Cleveland and does he need a really good realtor cause I know one ;)
I had the same thought Marian. I hope at least some of my customers go home after a day of looking at homes and say, "Wow that was really great!)
Barb - Happy Birthday! Looks like you found a really fun way to spend your special day. LOVE the baker's rack!
Thank Colleen! It was a wonderful day and the baker's rack looks great in my kitchen.
Barb, It sounds as though you found someone who knows the definition of "Customer Service".
Happy "B" Day!!!
Thanks NIck. I must say it's been a very long time since I was impressed by anyone's customer service.
Barb, that is customer service that is above and beyond! Now if the banks would just have that kind of service I wouldn't have a headache right now!
Happy Birthday Barb - this is added value to customer retention and R E F E R R A L. You have spread the word from coast to coast. Disney excels in this department and utilizes the same type of techniques. Perhaps you could add a JV with Pinetree Barn and insert an article in their newsletter. If not, insert there info in your physical newsletter calling out to all those people who understand details count that you not only recognize and acknowledge quality service, you take action
Sounds like someone is giving you a very hard time. Hope they stop it!
Awesome advice Eileen!! Thank you!
Barb, I'm a little late with the wishes but happy b-day. What a lovely present. Love the bakers rack and am very impressed with the quality of the customer service. Isn't it a sorry state of affairs that this has become the exception rather than the norm? They just bought themselves a customer for life and a truckload of referrals.
Thank you Lean for the birthday wishes and you are right that I will refer people to them and will be back myself.
Oooo... I have to ask. Don't think they ever specified. Barb, I may have to hint (LOL). :-)