Yesterday I had a broker's open house at 6678 Tudor Circle in North Royalton Ohio. On Sunday, I stopped by Hop Hing to put in an order for Tuesday morning, to be picked up at 10:30.
I arrived at the restaurant at 10:23 and there was no one there.
The doors were locked.
The lights were off.
There was no sign of life.
At 10:28 a car raced into the parking lot. Elaine, the owner was driving. Out jumped 3 guys ready to open the restaurant. He looked at me and said "We don't open until 10:30.". I said, "But I had an order that was supposed to be ready at 10:30!". I know even without looking in a mirror that I had that stern look on my face that my husband and daughter have to come to know so well. You know, that look that says "I am not pleased." In my defense, I also had a horrible migraine.
Elaine rolled down her window and said, "You said 10:30 but that 10:40 or 10:45 would also be o.k. When she said that I knew she was right. I did say that. My listing is only about 2 minutes from Hop Hing so I'm sure I thought I would have enough time.
I immediately apologized and told Elaine that she was right and that I had said that. I told her I would just wait until it was ready.
And then she offered to deliver it (no charge)!! I told her it was my mistake and that it was not necessary. She insisted so I said o.k. and thanked her. The fact that she delivered the food was in deed a blessing because I had agents arriving shortly after 11:00.
Here is the best part. When she delivered the food, she gave me one dozen crab rangoons for the "mix up"! I made the mistake and she gave me something extra!!
I had about 30 agents come to the open house and I made a point of telling each one of them of the great service I received from Elaine at Hop Hing. And here I am telling the story again. When I got home I told my husband and daughter and I'm sure I will tell a few more people.
If you would like to buy or sell a home in the southern communities of Cleveland Ohio, please call me at 440-263-7496, or you may want to visit my website for more specific information on the communities I service: Brecksville Ohio Real Estate, Broadview Heights Ohio Real Estate, North Royalton Ohio Real Estate Independence Ohio Real Estate, Seven Hills Ohio Real Estate, Parma Ohio Real Estate, Parma Heights Ohio Real Estate and Middleburg Heights Ohio Real Estate. Information is obtained from Neohrex (Northeast Ohio Real Estate Exchange) and is deemed reliable but not guaranteed and should be independently verified. Properties subject to prior sale, rental, or other status changes. All properties that are advertised as being listed or sold by Barb Szabo are in conjuntion with ReMax Trinity.
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Isn't it great when someone goes above and beyond...........thanks for sharing this with us this morning Barbara...............sounds like you had a very successful brokers open too..........good for you.
Roger, Almost 30 agents was the icing on the cake! They are not always well attended but I have found Chinese food is a great draw! Helps that the house is beautiful too!
That's terrific, Barb! And the house looks goregous...wish I had a buyer for it!
It's always wonderful when you receive GREAT customer service! I am sure she knows that you will continue doing business with her and that she will probably get even more business from your raving reviews :)!
Sue, Thanks and it is gorgeous. I wish you had a buyer for it too!!
Hi Brenda, That's the plan!
Barb, what a great story about two intelligentl business women. :->
Why thank you Kathryn!
Barb, Some people DO still understand customer service! And I LOVE crab rangoons!
Liz and Bill, I had never tasted a crab rangoon before yesterday and I was hooked with one bite!
Barb--More than a few people will be reading about the great service Hop Hing has thanks to your post. Sounds like they have more than just good food and good service should be rewarded. (And I do know that stern look you are talking about...I have one of my own!)
I love stories about great service that goes above and beyond. Thanks for the positive post!