Barb Szabo's Blog: The Buyer's Agent is Late and You, the Seller, are Mad!

The Buyer's Agent is Late and You, the Seller, are Mad!

woman screamingMy husband and I have moved 3 times which means we have sold 2 homes so I totally understand the frustration of  selling a home!

One frequent complaint by sellers is that the buyer's agent is late for their scheduled appt. I'd like to briefly shed some light on why this happens.

Last weekend was a perfect example of this. I had a client who wanted to see 9 homes in 2 different counties. When I schedule that many homes, I will generally schedule 2 per hour, allowing extra time for travel, if needed. So my appts. will be scheduled between 1 and 2 or 1:30 and 2:30. etc..

When you take a buyer out to see this many homes, you have no idea how they will react and, more importantly, how long they will stay. This particular buyer stayed less than 5 minutes in the first two homes. I knew, even with travel time I would be significantly early for my next appt. I asked the buyer to wait while I made the phone call to see if it would be ok if we came early. It would have been about 20 minutes. The seller said it was not ok so I had to switch gears and look at the 4th house on the tour instead of the third one. 

Conversely a buyer may spend 45 minutes in one home in which case an agent may be significantly late. Hopefully there is time for the agent to make that call to say they will be late. Even with the best intentions, it does not always work out that way.

In my case last weekend it all worked out fine and my client saw all 9 homes. 

Here is what I respectfully ask of sellers: If a buyer's agent is scheduled to show your home between 1 and 2, please allow 30 minutes for an early or late arrival. I know it's not ideal, especially for sellers with kids, nap times, car pools to school, etc... but it will help keep your stress down and that's a good thing!

BARB SZABO

Visit Barb's Facebook Fan Page - Become a Fan! View Barb's Profile on Linkedin! Follow Barb on Twitter Barb Szabo E-pro Realtor Cleveland Ohio Homes (RE/MAX Trinity): Real Estate Agent in Cleveland, OH

If you would like to buy or sell a home in the southern communities of Cleveland Ohio, please call me at 440-263-7496, or you may want to visit my website for more specific information on the communities I service: Brecksville Ohio Real Estate, Broadview Heights Ohio Real Estate, North Royalton Ohio Real Estate Independence Ohio Real Estate, Seven Hills Ohio Real Estate, Parma Ohio Real EstateParma Heights Ohio Real Estate and Middleburg Heights Ohio Real Estate.  Information is obtained from Neohrex (Northeast Ohio Real Estate Exchange) and is deemed reliable but not guaranteed and should be independently verified. Properties subject to prior sale, rental, or other status changes. All properties that are advertised as being listed or sold by Barb Szabo are in conjuntion with ReMax Trinity.

Comment balloon 51 commentsBarb Szabo, CRS • November 20 2014 01:12PM

Comments

Tell sellers at listing that delays happen, weather can affect or emergencies by a buyer who can not follow through. If you explain it happens, the behind the scenes, they may not like it but part of the process. Video weeds out the homes, properties that won't work so you don't get a seller peeking through the Venetian blinds watch you drive in, back out and speed away. When the half of the real estate buying pair in the back seat says forget it, houses too close. Next. Video removes that if done right and shows this is what you look at from all four corners and out further looking back in before pulling them through the interior.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) over 3 years ago

Good morning Barb,

Generally here if children are involved there will be a: no showings between the times they will be taking a nap. I try to keep an empty home in the schedule for the early and late.

Make yourself a great day.

Posted by Raymond E. Camp, Licensed Real Estate Salesperson Greater Rochester (Howard Hanna Real Estate Services) over 3 years ago

Hi Andrew, yes you bring up a good point that when we list we should let the sellers know these things can happen.

Hi Raymond, Good point and the reality of today's market is that many of the homes are vacant so that is generally not a problem. Have a great weekend!

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Good morning Barb. This is a terrific post which should bring some clarity to sellers who get annoyed. I too have been on both sides and it isn't easy.....

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) over 3 years ago

Would sellers rather have a tight showing schedule?  Or, would they prefer to be flexible and SELL THE HOUSE???

It often appears to me that, sure they want to sell the house.  They just don't want anyone in it.

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) over 3 years ago

Sheila,  I know me too and sometimes it just gets out of contro!

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

     Well said, Barb.  I remember being over an hour late with a Buyer... the seller was angry, he did not want to let us in.  After making apologies, I told the Seller, "Sir - this is a cash Buyer".   He let us see the house!

Posted by Fred Griffin, Licensed Florida Real Estate Broker (Fred Griffin Real Estate) over 3 years ago

Lenn, so true! I wanted to show a home this weekend and the seller requires 48 hours notice so my client and I agreed on Sunday at 1:30 and the appt. was successfully scheduled. Then I remembered another appt. I had at 2 and when I tried to reschedule for 1:00 the seller declined the showing!! Can't believe 30 minutes makes so much difference but it does to some sellers.

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Fred, My worst was when a seller literally slammed the door in our faces and as I recall we were only 15 minutes late. My buyer's reaction: 
Don't bother to re-schedule. We don't care how nice the house is. We won't buy it." Sometimes sellers are their own worst enemies.

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Part of the problem you already mentioned, we don't know how long the Buyer will stay. I only show them 4 homes a day, after that they become mush and everyone is frustrated.

Posted by Rob D. Shepherd, Principal Broker ABR, GRI (Windermere/lane county) over 3 years ago

Barb, that's a great explanation as to how the process works.

Posted by Sybil Campbell, REALTOR® ABR, SFR, SRES Williamsburg, Virginia (Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia) over 3 years ago

I'm sure we've all been there. We think we've put together the perfect schedule and then the buyers go through 5 houses in record time and the best laid plans go awry.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) over 3 years ago

When I work with a buyer, I always show them our schedule for the homes we are viewing that day.  I tell them that we need to go at a steady and reasonable pace.  Once they see the schedule, they move accordingly.  Problem solved, even with the "slow" lookers.  

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) over 3 years ago

When I'm working with a new buyer I tell them "the first time out is to get your feet wet...." I don't schedule 10 houses the first time out because it never fails that they go the opposite direction in what they want and we have to go out again with a totally different list. I tell them "We will spend 15-20 minutes in each house" and they totally agree. I tell them if they love it, we can always do a 2nd showing later that day or another day but we have to stay in control of our schedule.

Posted by LaNita Cates (REMAX of Joliet) over 3 years ago

This is a real sensitive topic for me, and I'll explain why. I grew up commuting to work, a) walk 13 minutes then b) bus for 48 min then c) train 19 min d) walk to office 12 ... about 1.5 hours commute  daily and I had back up schedules. The joke in the office was, if I was ever late, I was dead, or there was a major problem on the roads. ( when the black out happened, I still got to work on time and there was 29 flights of stairs, I road my bicycle to work

I love all these comments posted but let's be very clear : Your lack of planning does not create a sense of urgency in my life nor for my seller.

You plan 3PM, then show up at 3pm, I'm giving you the 15 to 30 minutes you asked for, then I'm off to the next showing. Really, Unless you called and informed me that you are going to be late, 3:05 hit's and I'm gone and I'll send you a text message.

In your example : 1pm vs 1:30pm maybe they have a commitments, did you look at your day-timer prior to setting up the appointment? don't blame the listing agent when you screwed up your own scheduling. Once you are in my book, I then plan around you, you got to the book before someone else, you get the first chance. I have to respect that.

What great buyer agents do : CONTROL your buyer ( Andre in my office taught me that ) . Last buyer I dealt with ( I did 1 buyer side this year and I hope its that last one for a few years ), they marched to my tune and schedule as RESPECT to the listing agents. FYI: 16 showings on a 15 min clock, 4 hours total. then pick the top 4 for the next day 1 hour each, then pick the one for the offer. honestly simple. I spent more time negotiating the contract than showing. total time spent from start to finish was 26 hours or less.

Last thing any buyer agent wants to do is piss off the listing agent, most of them have ego's ( I could care less, all I want is offers, I've tossed out my ego years ago ). My time is valuable and if you can not show up in time, that most likely means that you don't care about doing the deal.

What you can't call and tell me your late... Oh boo hoo your phone went dead, don't you keep spare cords in your car or a plug for when you pop in someone's house...

Last year a buyers agent got me so upset by texting me that they were running late ( every 15 minutes for 1 hour ) then told me that the client was not with them ( the client never showed up at the office ), that I wrote to the agents broker stating : " If I could black list your firm I would, I just don't know the rules on how to do it " then I went to document the text conversation. My broker was upset that I did it, and said I was within my right's to do so. He also refused to teach me how to blacklist " which by the way is legal in the state of Florida but the rules are complicated "

 

Referencing the post where the seller slams the door, WHERE THE HECK WAS THE LISTING AGENT, see that's not your fault, that listing agent should have known that owners are their own worst enemies, they will react with emotions, our jobs as agent is to remove the emotions and get a deal done to the benefit of our clients. and you should have told the your buyer in the car, WE will see that house again, because if it's the right house, we will buy it cheaply ( always turn negatives into positives )

Sorry for sounding mean and ranting, I'm in the "being late is ok" capital of the USA ... Miami - Fort Lauderdale market

Posted by Michael Rasch, Michael Rasch 305-741-1819 (Florida Home Sales and Investments ) over 3 years ago

Hi Barb, 

Oh boy, I know how this goes. I run into challenging showing schedules often. Many of my clients are from out of the area and have compiled a list of favorite properties with hope we can see them all in a day or over a weekend. Those lists are typically 8-12 in length, and for my clients, are mainly acreage properties with features on each that should be walked out to and explored (horse and livestock infrastructure, multiple pastures, ponds, various out buildings, vineyards and orchards, fencing elements, etc. ).

 

I also try to give blocks of time for each property to allow for time at each and travel between them.

 

Unfortunately, by the end of the days touring, the last showings are either inevitably shortened (in time available) or I end up calling the sellers to let them know we will be later than expected . . . and ask if they would rather, we reschedule for another time or if they are still okay for us to come out.

 

You would be surprised how many sellers decide to give me an earful by phone and then again when we arrive (yep, right in front of the potential buyers) too.

 

Reading Lenn's post above made me laugh in agreement. Flexibility is one of the handful of tangible secrets to success in real estate sales. Both sides benefit when all parties involved are able to be flexible. 

 

Does a seller truly want to sell their home or would they rather I come between X and Y only? With a seller that tightly wound, I often wonder how an escrow to follow is going to flow? 

Posted by Paul Weir (Re/Max Performance) over 3 years ago

Rob, the number of homes I show depends on the area. Sometimes there will be 2 or three on the same street and then it's easy to get to 9 or 10 homes.

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Thanks Sybil...there's so much more that could be said but that's probably another blog...

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

side note on communicating with the listing agent ... If I ask you where you are, don't tell me 10 minutes away, tell me your cross roads so I can estimate how late you will be. Say "I'm at 5th and main, which is about 10 minutes away".

Really, this helps alot ( we are realtors, we should know every street within 10 miles of our office if not greater distances ) and it shows that you care enough about doing the deal ( at least that's how I see it ) that you really do want me to stay at the home and wait. ( on hot days I surprise realtors and buyer with Ice Cold water, heat is upsetting and something nice makes people happy )

Posted by Michael Rasch, Michael Rasch 305-741-1819 (Florida Home Sales and Investments ) over 3 years ago

As I was posting, Michael from Hollywood FL's post came up. 

 

Wanted to add, I dont disagree with Michael's position. When I have a showing that requires an agent to be present with very definite showing windows (times), and my buyer is strongly connected to that property, those get priority, within the tour schedule, and I make it very clear to my buyers that we must be on site during the time alloted for those.

 

That said, for my buyers -- mostly diverse rural properties, there is a lot to see and do at most properties. Sellers of such land should appreciate that buyers wish to really take the land in, as much as the primary residence, and that they are giving the land a grand opportunity to shine. There is also a lot of value on the land, beyond the house, and it deserves to be taken into consideration too. 

 

I would assure each seller, I will bring my clients too, their property will get the same care and attention. If my buyers wish to linger for an extra 30-60 minutes because this one might be the one . . .  that is a call we will make on the fly. It does mean, I will need to cancel some appointments or reschedule them. It is not a feel good phone call to make to each of the sellers or to their agents, and I completely agree it is very important to honor the time we were granted for an appt required showing.  

 

Point to make here is that we all just to try and be flexible and respect the insanity that can arise in our business. Alert buyers and sellers to the realities of the business and if you need a tight showing window, that is ok, just ask for it and/or explain why and I feel 95% of the agents will honor it. 

Posted by Paul Weir (Re/Max Performance) over 3 years ago

My thoughts: Things happen, people are late, welcome to life and get over yourself.  Thanks!  

 

Posted by Jenna Dixon, Empowers You With a Better Real Estate Experience (DRA Homes | Cobb County Real Estate ) over 3 years ago

Great post Barb Szabo, CRS ... I always prepare my Sellers by letting them know the process of what the Buyer agent is going through. That normally they will be seeing a few homes that day so make sure yours looks the best and disaapear if you can!

9 homes in one day? 5 is my max.

Posted by Richard Robibero, ABR, SRS, Selling Your Home as if it were My Own! (Panorama R.E. Limited) over 3 years ago

Sorry sellers and listing agents.  I'm of the opinion that if my buyers see one they like, stay and really look at it. After all, we are finding THEM a house. But the buyers agent needs to make peace with all the others scheduled because next time it might be harder to get in.

Posted by Hella M. Rothwell, Broker/Realtor®, Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea over 3 years ago

This is a tough one. There is no science to it. It's hard to predict what a client may or may not wish to peruse for a shorter or longer period of time. Also, sometimes an agent is there ahead of you and running late. Traffic and other unknowns can also affect the whole carefully crafted plan as well. More often than not, things work out, but the more homes you have on your list, the more chances there are for glitches to occur. Nine homes would wear me out (and my clients). My typical limit is four or five.

Posted by Mike Belobradic, Your Trusted Advisor in Oakville Real Estate (Johnston & Daniel Oakville) over 3 years ago

Jared, that's usually how it is for me to until they find "the one" and then I won't rush them out of there. I would rather call and say I will be late.

LaNita, It's a great practice and I do try to adhere to that as well.

Hi Michael, I think a few points need clarification. 99% of the time here the listing agent is not at the appt. Unless I misread, it sounds like you are at all the showing appts. for your listings? If that is the case I can certainly understand your rigidness toward scheduled appts. 

I did not check my planner so yes, I am guilty, but I am willing to bet there are more than a few agents who have made that mistake on occasion. However, no where in my comment did I blame the listing agent for my poor planning so that was a tad unfair of you. It sounds like your customs are a bit different from ours in Cleveland Ohio, but regardless, we will have to agree to disagree. My job is to either sell a home or make sure my listing sells and to draw such a hard line on showings will not help me in the least. I don't think that my fellow agents would appreciate it much either.

Jenna, thanks! that definitely brought a smile to my face and I agree:)

Paul, I think it does come down to wanting to sell or not. At the same time I don't mean an ounce of disrespect to any seller. I do my best to get there on time but it does not always happen. Maybe because I am human:) And I will repeat that if I had to meet agents at all of the showings of my listings I may draw a harder line. Happy to be in Cleveland!

Hi Richard, We have some areas where the price point may be $90,000 and often there are 10 homes for sale within a 3 block radius. that's why I sometime show 9 or ten but no more than ten:)

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Barb, this is one area where sellers just have to suck it up and get over it.  I think an important part of our jobs as listing agents is to let them know, not that this might happen, but that it will happen. 

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 3 years ago

I agree with Hella.  If it looks like they found a home and show a great deal of interest, I don't push it.  I will call the showing service and reschedule.  If I am showing an accompanied listing, I will do those first, even if it means we have to backtrack.  I'm sorry, but once you get people involved, you have to be flexible.  Last week I tried to make an appointment and the window was 15 minutes!  In Houston traffic, that is just not always doable. 

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) over 3 years ago

Hella, I agree. it only takes moments to make a phone call to cancel, reschedule or ask to come a little later.

Pat, yes that seems far more palatable for me!

Mike, so true, what if I were showing in Baffalo NY?????

Jeanne, yes I think as so many here have said, flexibility is key.

 

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Nine homes in two counties in one day ... I couldn't handle that.

Posted by Raymond Denton, Simple Man (Academy Mortgage Corporation) over 3 years ago

A couple of years ago I was 30 minutes late to show an agnets own home. I couldn't call to let them know because of poor cell phone service. We get there, and the agents husband slammed the door in our face and won't let us in.Needless to say, my clients bought another home, which happened to be vacant.

Posted by Jonathan Hall, Realtor - Danbury,CT Area Real Estate~203-417-0523 (William Pitt Sotheby's International Realty) over 3 years ago

I am glad that Supra is working on an upgrade that will actually let you know when the key bin is put back in the lockbox so you know the showing is over so the seller can come back home if you notify them.

Posted by Jim Paulson, Owner,Broker (Progressive Realty (Boise Idaho) www.Progressive-Realty.info) over 3 years ago

Yes I show all my properties, I would never dare let a seller show ( think of them saying something like "this is a white area"). 

Weather ... Plan for the worst in your schedule,

traffic ... things happen ( but for some reason, I'm never late even when the roads flood out )

other agents ... I'm just a listing agent ( and I have my Keller Williams Super Listing Scooter ), Keller Williams Super Listing Scooter

 

it's full time job, I don't take this business lightly. Being late is something disrepectful to time ( mine ) and I could be on another appointment ( listing or showing ).

 

Posted by Michael Rasch, Michael Rasch 305-741-1819 (Florida Home Sales and Investments ) over 3 years ago

Personally, when I'm showing buyers if I know we are running late or early I call the showing service and ask them to let the seller know. It's only common courtesy.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (RE/MAX Executive | Charlotte, NC) over 3 years ago

When I take out buyers who want to see a bunch of houses (let's say 10), I map out the route and take in travel time and traffic.  Let's say my first showing is at 10am we usually have a half hour showing time scheduled.  The next showing I make for 15 min. before I think I should arrive so if my buyer didn't like the first house we are able to get in knowing we have a half hour so if I arrive at the time without being early I still have 15 min. to show the house.  At some point I leave extra time in the schedule for catch up if we stayed at each house longer.   It is a little easier when you know the buyer so you understand how long they like to look at a home.  When you are taking out a buyer for the first time it's a little tougher because you don't know how long they might want to spend in each house.  Sometimes the buyers time table and amount of houses they want to see means you can only spend x minutes at each house. 

 

Posted by Suzanne Cutler, 617-549-5829, Braintree MA, Realtor, Real Estate (Success! Real Estate) over 3 years ago

Ultimately it is the responsibility of the showing agent to manage the Buyers, the showing times and schedule as it changes throughout the day. ~ NO EXCUSES ~  

Yes, there are reasons that cause missed appointments and lateness - however, you do not get an automatic excuse.  It is your responsibility to compensate, call & reschedule or cancel the showing.  It is your responsibility to explain it all to your buyers and teach them the why and the how of finding an available house.  

I remember my second-most difficult Buyers - they would arrive early to listings, trespass on the property, constantly ask about listings that didn't fit their requirements, write low-ball offers, and more.  

One day, we were 30 minutes early for the next showing and it was about 110 degrees outside.  I parked them at the side of the road, pulled out our Schedule of Showings and explained to them HOW IT WORKS to set appointments, what Sellers expect, and WHY we were not going to barge in an Owner's house at an unexpected time.  Sometimes you can't connect by phone or text to reschedule, and that's tough - spend the time talking to your Buyers.

Any time is an appropriate time to have a consultation with them and explain how your business works.  You should always be in control.  LaNita Cates post is right on the mark.

Posted by Richard Arnold, Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix (Keller Williams Realty East Valley) over 3 years ago

#15 totally missed your point, and it was well-made.  The comments made are not germaine.  What he did with his commute times seems to be a real off-topic from working with clients.  Mr. Punctuality doesn't seem to understand that while he seems to be very much in control of his time slots (to the point of it being obsessive), you are relating how you can not control the buyers which is the point.  And I agree.  I've run into the same situations and when we have appointments set, yet want to give our clients ample time to tour without making them feel rushed and/or hurried, the scheduled appointments can run short . . . or long.

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) over 3 years ago

I have a tough time imagining running my business like Michael. I am thankful that listing agents typically aren't present for most showings. I also can't imagine handling clients in this manner: "they marched to my tune", etc. 

Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) over 3 years ago

I always tell my sellers to be flexible with the showing window.  Especially if it's in winter and there are infrequent showings.  

Posted by Kevin Mackessy, Dedicated. Qualified. Local. (Blue Olive Properties, LLC) over 3 years ago

Trying to lock in on showing times is always going to be an issue. If possible I try to run  a route where I have a vacant property in there so I can use it to make up time

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) over 3 years ago

Barb Szabo, CRS - its a good idea to keep listing agent in loop if buyers agent are running late for showing - and yes, it's a good idea to extend the time for which one is showing the home! At times, sellers have reasons to get mad!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) over 3 years ago

9 Homes is overload, even I have trouble keeping them straight in my head!

Posted by Beth Paisley Realtor with Long and Foster Webber, Winchester Virginia 540-327-2813 (Long and Foster Webber and Associates) over 3 years ago

Barb, great topic.  As professionals, we can resolve issues when we remember WHY we are there.  Listing Agent: my job is to help my seller understand, plan, prepare for "things happen" events, and offer myself as their venting apparatus rather than buyers and their agents.  "Losing it" only complicates any offer, negotiations, and closings.  Invariably, if seller unloads over tardiness, when they become the buyer, they will see the otherside.

As buyers' agent, I have a juggling event, may as well work to make it pleseant, work to their interest, have thick skin and a flame-retardent suite for dealing with seller's agent or seller.  I take the blame, never point finger at my client, and find positives in the property to asuage the sellers' being inconvenienced and [hopefully] so kind to allow us to see their home.

There are things, times, events and the unknown that will make scrambled eggs of your day, so you may as well start out "over-light and "sunnyside up" lest you burn your bacon.  Wear you best smile, and most gentlemanly manner. 

Leave an angry client no reason to hang onto their anger.  At the end of the day, consider a nice little apology and complement as part of your showing feedback.  No benefit to be had in repeating the negative to your client or the other agent.  Wish them well and move on...

Posted by Fred Cope, Looking For Homes With A Smile (Reliant Realty in Nashville, TN) over 3 years ago

Managing expectations is the name of the game.  That goes for so many aspects fo this business.  When showing properties your advise is sound.  Being on time however to appointments with potential buyers or sellers needs to be honored best as possible.  

Posted by Frank Castaldini, Realtor - Homes for Sale in San Francisco (Coldwell Banker ) over 3 years ago

This is such an important point!  Traffic is a nightmare many times which can wreak havoc on any game plan.

Posted by Paula McDonald, Magnolia Realty ~ Granbury, TX 936-203-0279 (Magnolia Realty ~ Granbury) over 3 years ago

Barb:

Scheduling showing is always difficult, expecially if you are showing the buyers property for the first time.  Some of the buyers i have shown property to will take 10 minutes to see a home and other will take an hour.  Calling the next seller and telling them you will be early or late is the best policy.  A little consideration goes a long way.

Posted by Evelyn Kennedy, Alameda, Real Estate, Alameda, CA (Alain Pinel Realtors) over 3 years ago

Yes, the best laid plans often go awry.  I do not appreciate sellers or their agents who mandate ontime visits.  When I hear this I tell them I will have to reschedule and it may take another week.  Usually that brings them around but...   Sometimes it's our own ranks that make this business more difficult.

Posted by John F Muscarella, Broker/Owner, Venice, FL, Florida's Suncoast (RIVER FARM PROPERTIES, LLC) over 3 years ago

Jonathan. The same thing happened to me but it was not an agent's husband and my clients also bought a different home.

Jim, Rarely are supra boxes used on my side of town.

Nina, agreed!

Suzanne, it's a great plan and hopefully one that works every time!

Rich, I could not agree more. It is my responsibility to notify the list agent or the showing company if I will be late.

Carla, thank you! At the risk of sounding like I am preaching, things do happen in life. I have had more than one buyer say to me, "Barb I have to change and feed the baby. Is that ok?" . According to some views here I should just say no because we have to get to the next appt. and we cannot be even one minute late. That's not my style. I would prefer to call to say we will be late. If the seller says no then it's no and we will try to reschedule. 

Jason, Nor can I imagine that

Kevin, you make a key point..."especially if there have been infrequent showings." Like it or not, some homes will get 7 showings in the first week and others will get 2 in the first month. The seller with only 2 showings needs to be a little more flexible.

Ed, vacant homes are not much of a problem here

Praful, Yes sellers do have a right to get mad. This post was not saying that the sellers should just sit back and take it. It's just an explanation to sellers out there that we can't always control the buyer with regard to how much time they will spend in each home.

Fred, what a wonderful attitude you have:)

Paula, I have to say that here traffic problems, at least for me don't come into play much....thank goodness!

Evelyn, do unto others....

John, another key point...sometimes agents are their own worst enemies

Thank you all for your comments. I try to be very considerate of other peoples' time but this is a good reminder for me to  try even harder:)

 

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 3 years ago

Agents are supposed to be the end-all be a-all to the Real Estate Transaction. If we don't get it done...who will?

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) over 3 years ago

I am trying to remember if I have ever had a listing agent accompany a showing...if it has happened, I have long since forgotten it.  Reading through all of the comments, I do find it interesting how different our real estate cultures are in various states.  

In our area, we either use a showing service or in 99% of the cases, we call the homeowner directly to say we are showing at such and such a time;  houses are on electronic lockboxes and during the week, it's easy to go and show because all parties are at work.  At any rate, since we are talking to the homeowner directly, in the event someone is home during the day, I tell them I plan to show during a certain window, but will text or call (their choice) when I am 20 minutes out so they don't leave for any longer than necessary.  And I text when we leave.  That may happen a couple of times for every 10-15 showings, so it's not a big deal. 

At the end of the day, though, I agree with the sentiment things happen, buyers need to understand the process and necessity for being on time while sellers need to be flexible. 

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) over 3 years ago

Barb Szabo, CRS ~ Wow the comments on the blog sure did bring out the best in some *winks*  

We agree with Lenn Harley , Patricia Kennedy and Jenna Dixon ..

Posted by Karen Baker, Professional Help with Rapid Responses... (Sunset Beach and Beyond Realty) over 3 years ago

I agree, we just need educate our clients. Here in Los Angleles with our super crazy traffic it is almost impossible to be on time if you see few houses in a raw. 

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Los Angeles CA (Barcode Properties) 12 months ago

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